セルフレジ導入と今後の課題。「人手不足と人件費抑制」
守秘義務がある特命スタッフは、担当した企業の内容を公開することはありません。活動情報は、あくまでも私個人として何らかの手段で入手したものです。ですから、ギリギリのところまで繊細は伏せてお届けします。
スーパーやコンビニなどで、セルフレジが増えています。お客様も違和感なく利用しているようです。スーパーのセルフレジは一度レジにならび会計をセルフで行うものが多いのですが、コンビニのセルフレジは品目と会計を電子マネーとクレジットに絞ることで一人で完結できます。
レジで接客をしていると、気難しいお客様が増えているようです。外国人アルバイトの女子留学生は心無い言葉を浴びせられ、泣きながら私に辛さを伝えてくれましたが、人手不足にもかかわらず結局辞めてしまいました。
コンビニのセルフレジ導入には、多額の資金が必要でまだ個人店や中小企業では難しいでしょう。利用顧客がまだ少なく、投資費用にあった効果は出ていません。しかし、今後人件費抑制や他人には会計させられない難しいお客様には効果がでてくるでしょう。大切なスタッフが能率の良い仕事を進められ、辞めることなく長く仕事を続けてほしいと思います。
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